Terms & Condition

                                                  TERMS & CONDITIONS (For Patients) 
 
                                                 HEALTHY  LIFE  DIAGNOSTICS  PVT. LTD. 
           

        We work as a healthcare service provider. 
 
1. General Consent By availing services from HEALTHY LIFE, the patient voluntarily agrees to undergo 
diagnostic tests, consultations, and wellness programs conducted by the center or its authorized personnel.  
 
  2. Accuracy of Information:  The patient must provide accurate personal, medical, and contact details. Any 
incorrect information may affect diagnosis, treatment recommendations, or reports.  
 
3. Sample Collection & Testing:  All samples will be collected following standard medical safety guidelines. • Test 
reports are generated based on the sample quality and laboratory procedures; variations may occur due to 
biological or medical factors. • In rare cases, samples may need recollection for technical reasons. 
 
4. Report Delivery:  Reports are usually delivered within the committed time, but delays may occur due to 
technical or medical review requirements. • Reports may be provided via email, What’s app, or printed copy as 
per the patient’s request.  
 
5. Medical Interpretation: Test reports are not a substitute for medical diagnosis. The patient is advised to consult 
a registered physician for further medical interpretation and treatment.  
 
6. Confidentiality & Data Privacy: All patient data, reports, and medical information are kept strictly confidential. • 
Information may be shared only with the patient, authorized relatives, or doctors as permitted by the patient.  
 
7. Payment & Refund Policy: All payments for diagnostic services must be cleared before or at the time of 
sample collection/consultation. • Once a test is conducted, no refund is applicable. • Refund may be initiated only 
if a test was cancelled before sample collection.  
 
8. Home Collection Service: Home visit timing may vary based on location and availability. • Charges (if 
applicable) must be paid at the time of booking or sample collection.  
 
9. Limitations of Tests: Diagnostic tests are performed as per standard procedures; however: • No test 
guarantees 100% accuracy. • Results must be correlated with clinical findings and medical history. • Repeat or 
confirmatory tests may be recommended for borderline or abnormal findings.  
 
10. Health Awareness Camps / Free Camps: Free services (BP, Sugar, BMI, etc.) are screening tools and not 
complete medical evaluations. • Patients must undergo follow-up consultations or tests if risk factors are 
identified. • The camp does not replace medical treatment or emergency care.  
 
11. Subscription / Wellness Plans:  Subscription packages are non-transferable. • Plans include only the services 
mentioned; additional tests or services will incur charges. • Validity must be strictly followed; expired plans 
cannot be extended without additional fees.  
 
12. Emergency Disclaimer:  HEALTHY LIFE does not provide emergency or critical care services. In case of 
severe symptoms, the patient must visit a nearby hospital immediately.  
 
13. Liability Limitations:  HEALTHY LIFE is not responsible for: • Self-interpretation of reports • Delay caused due 
to unforeseen events • Medical decisions taken without consulting qualified physicians • Complications due to 
incomplete or false patient information. 
 
14. Right to Refuse Service:  The Company reserves the right to deny services to any patient in cases of 
misconduct, non-payment, or violation of company policies.  
 
15. Acceptance of Terms By using any service of HEALTHY LIFE, the patient acknowledges and accepts all the 
above Terms & Conditions.